Thank you for choosing Kleara! We are committed to ensuring your satisfaction and stand behind the quality of our products. As standard, we offer a 100-day money-back guarantee. If you are not totally satisfied with your product, you can return it to us within 100 days of purchase for a full refund (please see our Returns Policy for more information). Our Lifetime Warranty provides you with additional peace of mind.

Terms of Policy

1. Coverage

   • The warranty covers manufacturing defects and functional issues that render the product unusable.
   • It is valid for the lifetime of the original purchaser.

2. One-Time Replacement

   • The warranty entitles the purchaser to a one-time replacement of the faulty or broken product.

3. Customer Responsibility

   • The faulty or broken product must be returned to Kleara.
   • The cost of return shipping is the responsibility of the customer.
   • Proof of purchase, including the warranty payment, must be provided when making a claim.

4. Exclusions

   • The warranty does not cover damage caused by misuse, neglect, accidents, unauthorised repairs, or alterations.
   • Normal wear and tear or aesthetic changes that do not affect the product's functionality are not covered.

5. How to Claim

   • Contact our customer support team at hello@kleara.beauty with details of the issue and proof of purchase. Please include your full name and order number.
   • Once your claim is approved, instructions for returning the product will be provided.
   • After receiving the returned product, a replacement will be shipped to you promptly.

By opting into the Lifetime Warranty, you agree to the terms and conditions outlined above. Thank you for trusting Kleara to purify your water!